1. Do you deliver across Pakistan and internationally?

Yes, we deliver all over Pakistan as well as to international destinations. Delivery times vary depending on your location.

2. What payment methods do you accept?

For customers in Pakistan, we accept bank transfer, JazzCash, EasyPaisa, and other online payment methods. For international customers, we accept secure online payments through supported payment gateways.

3. Do you offer Cash on Delivery (COD)?

No. We do not offer Cash on Delivery. All orders require 100% advance payment before production and shipping.

4. Why do you require payment before delivery?

Many of our products are handmade and customized. Advance payment ensures your order is confirmed before we begin crafting your item.

5. Do you offer customized products?

Yes, we create personalized products based on your preferred design, name, color, size, or message.

6. How long does it take to prepare my order?

Most orders are prepared within 3–7 business days. Customized or bulk orders may require additional time.

7. Can I place a bulk or corporate order?

Yes. We accept bulk orders for businesses, events, weddings, and corporate gifts. Please contact us for pricing and timelines.

8. Can I cancel or return my order?

Orders can only be canceled before production begins. Customized products are non-refundable unless they arrive damaged or we send the wrong item.

9. How can I track my order?

Once your order has been shipped, we will provide you with a tracking number so you can monitor its delivery status.

10. How can I contact Qurat Craft?

You can contact us through our website, WhatsApp, email, or social media for order inquiries, custom requests, or customer support.